NEON HOLD

Support

Something broken, something unfair, or something you just want to argue about? Write to nova@neonhold.com. Nova reads it, and you should have a reply inside two working days.

Email nova@neonhold.com

Useful things to include: your iPhone model, the iOS version, and roughly when it happened. If it is a purchase, the date and the pack.

Frequently asked

How do I play?
Put your thumb on the glowing spot and keep it there. The timer runs for as long as you hold. Lift off, drift outside the edge, follow a decoy, or arrive too late after the spot relocates, and the run is over.
My run ended and I never lifted my thumb. What happened?
One of three things. The spot relocated and you got there too late, you drifted past its edge, or you followed a decoy. GLITCH will happily tell you the wrong one is real. NOVA never lies, so when the two of them disagree, believe NOVA.
How do revives work?
You get one free revive every 24 hours. It does not stack, so use it or lose it. Daily streaks pay bonus revives, and you can buy packs if you want more. Any single run is capped at three revives for everyone, so the leaderboard stays a contest of skill.
Do I have to sign in to Game Center?
No. It is entirely optional and NEON HOLD never signs you in on its own. Sign in and your rank is locked to your Game Center name; skip it and your scores still count on the NEON HOLD grid. You can turn it off again in Settings, which stops the game using Game Center. Signing out of Game Center itself is done in the iOS Settings app, because no app can do that for you.
Someone sent me an invite code. Where do I put it?
Open the Vault in the game and tap Redeem. A working code banks 5 revives. Codes pay out for players who are new to NEON HOLD, and the friend who sent it gets 5 revives of their own once you finish your first run. Redeeming also puts the two of you on each other’s friends boards.
Can I redeem a second code from another friend?
No. An invite is a welcome for arriving, so it is one per player, for life. You can still add each other from the Friends tab, which needs no code at all.
I bought revives and they did not arrive.
Purchases are processed entirely by Apple. Reopen the game while online and they usually land within a minute. If they do not, write to nova@neonhold.com with the date and the pack you bought and we will fix it by hand.
What data do you collect?
Nothing that identifies you, and nothing at all until you ask for it. The game needs no account, and playing on your own sends us nothing. The global grid is opt in: switching it on publishes a display name, a country flag and a best score against a random per install id. Invites are a code and the iOS share sheet, so we never see an email address or a contact list. You can erase all of it from inside the app.

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